Yoogane @ Westgate

Yoogane, the famous Korean chicken galbi chain, was one of my most unhappy dining experiences ever because of the demands made even before stepping into the restaurant. I continued on to dine at the restaurant because it is a popular chain in Korea and I wanted to see if the standard of food matched up to the ridiculous requirements made of diners. #1: Guests will only be seated upon arrival of whole party. This is a pretty normal requests if the restaurant is packed and you are on the waiting list. However, as you can see, there were empty seats and even one closed section at the side. #2: Orders must be taken before seating. This is not a buffet restaurant, nor is it fast food. I do not see the point of standing up, having to flip through the menu, especially since it was my first visit there, to choose what I want to eat. Diners will definitely feel more welcomed if they were seated first. #3: After having decided on our choices, the staff then pointed to the small fine print hidden behind the menu on the stand that two of us had to order the same main course. That was because they needed to use the gigantic pot in the middle to cook and for that to happen, they needed a minimum of two servings. Then I asked her, what happens if I dine alone, and she said that was a different matter altogether. And I inquired if there were individual portions, and she said yes. Honestly, what is the point of limiting what your diners want to order? Continue reading