Redemption at The Chop House @ Vivocity

Warning: This is going to be a really long post! 

This blog posts comprises of my two separate meals at The Chop House over a span of two weeks. My experience at the restaurant can be summed up as different ends of a spectrum. The first was probably one of the worst meals I have ever had and I swore I would never go back again. But shortly after that, I made a trip back.

FIRST VISIT: 20 MARCH 2015

My first time at The Chop House was during Restaurant Week and I thoroughly regretted choosing this as one of my Restaurant Week meals.

Cool Mint ($8). Lychee, lychee juice, mint sprigs, ginger ale and soda. The only thing we could taste in this drink was the ginger ale. By the way, this was not included in the set lunch.

Cream of Forest Mushroom, served with chopped chives and truffle oil. The only saving grace of this whole meal. Thick soup with chunky mushrooms and a smattering of fragrant truffle oil.

The Chop House Patty Melt. One half pound beef patty smothered with sauteed onions and Irish cheddar cheese served with toasted brioche buns. This dish got presentation points only. Pretty only gets you so far.

For an additional $8, Australian Grass Fed Tenderloin, served with watercress sauce, chived mashed potato and wild mushrooms. The steak was dry. I expected more from a steakhouse.

Beef Aglio Olio. Linguine tossed with tenderloin strips, garlic, cherry tomatoes and argula served in a rich slow cooked 4-hour beef broth. The pasta was limp and overcooked.

Pecan Pie, drizzled with maple syrup and served with vanilla ice cream.

Burnt Orange Creme Brulee, topped with seasonal fruits.

Look at how lumpy this creme brulee is! It is supposed to be smooth and creamy! You could actually taste cooked egg bits.

Needless to say, I swore to myself that I would never be coming back here again.

SECOND VISIT: 3 APRIL 2015

However, a few days after I posted my review on the Restaurant Week website, I received an email from the General Manager of The Chop House, inviting a friend and me back for a meal on the house.

According to him:

The Chop House prides itself on branding, quality food and service and we continually strive to better ourselves. It is unfortunate that you have had received  such poor service and food quality.

I have taken note of your feedback and all members of staff concerned have been spoken with, we will improve our service on such incident and will never happened again to The Chop House customers.

This time around we had Grilled Norwegian Salmon ($29), served with red beet and watercress cream sauce. Perfectly cooked, slightly underdone in the middle.

Similar to the dish during Restaurant Week, the steak we ordered was the Australian Grass Fed Beef Tenderloin (200gm, $30). The tenderloin came with sweet corn potato cake, sauteed spinach and peppercorn sauce. This steak was tender and juicy, and so very different from the one we had two weeks ago.

I could not get enough of their caramelised onions. Every bite of the tenderloin was complimented with some of this!

Hot Chocolate Brownies ($12), topped with vanilla ice cream. This dish could be better. While the brownies were very chocolatey, they were too moist and really needed to be accompanied by the ice cream.

I must say that they have redeemed themselves with the second meal. It is kind of worrying though that standards can fluctuate so drastically.

The Chop House
1 Harbourfront Walk #01-161/162, Vivocity
Singapore 098585
Tel: 6376 9262
Opening Hours:
Monday to Thursday 1130-2300hrs
Friday & Saturday 1130-000hrs
Sunday & Public Holidays 1100-2300hrs

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s